Shipping policy
Thank you for shopping with VogueTale. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Destinations
VogueTale currently ships primarily within the United States.
We may expand shipping availability to additional countries or regions in the future.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note:
Orders are not processed on weekends or public holidays;
Processing times may be extended during peak seasons, promotions, or high order volume periods.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
3. Shipping Rates
We offer the following shipping options for U.S. orders:
Free Standard Shipping on orders over $50 USD
Standard Shipping Fee: $6.99 USD for orders under $50 USD
Shipping fees are calculated and displayed at checkout before payment is completed.
4. Estimated Delivery Time
Estimated delivery time is typically:
5–12 business days
Please note that delivery estimates are not guaranteed and may vary depending on:
Shipping carrier operations
Weather conditions
Customs or local delivery delays
Incorrect or incomplete shipping information
High-demand periods
5. Order Tracking
When available, tracking information will be sent to the email address provided during checkout after your order has shipped.
Please allow time for tracking updates to appear in the carrier’s system.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
VogueTale is not responsible for orders delayed, lost, or delivered to incorrect addresses due to inaccurate or incomplete shipping details provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible after placing your order.
7. Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact our customer support team.
We will work with the shipping carrier to investigate the issue; however, VogueTale is not responsible for delays caused by third-party carriers or events beyond our control.
8. Damaged Packages
If your order arrives damaged, please contact us within a reasonable time after delivery and include:
Your order number
Photos of the damaged package and items
We will review the issue and assist you accordingly.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
VogueTale
Email: help@voguetale.com
Website: www.voguetale.com